Delete your FLUX account
GREAT TOYS LTD handles FLUX puzzle account and data requests. You do not need to reinstall the game or make a purchase.
Send your request
Email greatoysbg@gmail.com with the subject Delete my FLUX account. Write from the email associated with your account if possible and say that you want the account and associated data deleted. If you cannot use that address, contact us for another proportionate ownership check. Never send a password, Google sign-in code or card details.
You can also request deletion of particular data without deleting the account. Say which information you want removed. For data necessary to retain an active paid entitlement or a legal obligation, we explain any limitation.
We normally respond and act within one month. If a complex request needs an extension, we explain it within that first month. Requests are normally free. The in-game account page links here; this email route works without an installed app.
What account deletion removes
We delete the Firebase sign-in account, email/profile and active wallet’s paid balance, unlimited-hint access and hint-use references. Paid entitlements cannot be automatically restored to a new account. Your Google account is unaffected. Deletion itself does not refund a Google Play purchase. Please mention an unresolved transaction so we can reconcile it before removing the account.
Phone-only progress and earned hints can be removed by clearing FLUX app data or uninstalling. Uninstalling does not close a server account, and we cannot remotely erase local device data.
What can remain temporarily
Restricted settled receipts are detached from the active account and retained for refunds, disputes and duplicate-purchase prevention for no longer than 24 months after the purchase. They remain personal data and are not used for gameplay or advertising. Separate legally required accounting records or specific legal claims can require longer retention; we explain an exception that applies.
Our restricted recovery backups expire within 30 days; erasures must be reapplied before using a restored backup. Firebase’s account-data removal from live and backup systems can take up to 180 days. Crashlytics begins removing crash records after 90 days. These provider schedules differ from our own wallet backups.
FLUX does not attach the sign-in email or ID to optional analytics/crash reports. If you want device or installation records erased as well, include that request; we may ask for the minimum information needed to locate them or help you request deletion from the provider. Advertising providers can retain their independent records under their own notices.
For access, correction, portability, restriction, objections or complaints, use the same email or our postal address below. See the privacy policy for rights, retention and provider details.
GREAT TOYS LTD
VAT number: BG206545664
34A Danail Nikolaev Blvd, floor 6, apartment 16
Sofia 1527, Bulgaria
Email: greatoysbg@gmail.com